Mumbai: Building on its philosophy of ‘superior customer care’, Tata
Power, India’s largest integrated private power player, announced the inauguration
of two new customer relations centres in Bandra and Lokhandwala, Mumbai, on January 31, 2012, and February 1, 2012, respectively. These additions take
the total number of Tata Power’s customer care centres to 21 across the
city of Mumbai.
The two centres are strategically located near Bandra Talkies and Kokilaben Ambani Hospital at Lokhandwala. These centres facilitate prompt and easy payment of electricity bills and also accommodate those people wanting to make the switch to Tata Power as their preferred power supplier.
Speaking on the initiative, S Padmanabhan, executive director, operations, Tata Power, said, ‘‘We at Tata Power have been constantly striving to innovate and provide services to exceed customer expectations. Superior customer care is at the heart of what we strive for and these customer relations centres allow customers to access numerous services and directly talk to customer support officers, under one roof.”
The Tata Power customer relations centres are built on the values of trust, care, energy, excellence and elegance – five values embedded in the “architecture of care” philosophy for the creation and functioning of the centres. With prompt attention to customer queries and a friendly atmosphere, the centres intend to deliver a whole new experience to the consumers.
All 21 customer relations centres are situated at strategic locations across the city of Mumbai at Bandra (east and west), Andheri (east and west), Vile Parle (east), Borivali (east and west), Mira Road (east), Bhayander (east), Dahisar (east), Goregaon (west), Santacruz (east), Chembur, Jogeshwari (west), Malad (west), Ghatkopar (west), Vikhroli (east), Matunga (west), and Powai, with plans of many more to come in the future.
Some of the other recent customer care initiatives of Tata Power include a new modern call centre for calls related to electricity bills; a multi-lingual customer portal in English, Hindi and Marathi; mobile collection vans for facilitating cash payments by customers; and credit and debit card online payment facilities.